What approach should be avoided when dealing with patients in distress?

Rushing through the information provided is an approach that should be avoided when dealing with patients in distress because it can exacerbate feelings of anxiety and confusion. In a high-stress situation, patients may already feel overwhelmed, and hastily delivering information does not allow them to process what is being said. Taking the time to communicate calmly and clearly helps ensure that patients understand important details about their situation and care, while also conveying empathy and support.

Using a calm and reassuring tone and encouraging patients to express their feelings are both beneficial strategies in this context, as they can help create a safe environment where patients feel respected and heard. Maintaining eye contact is also important in establishing a connection and building trust between the caregiver and the patient. Therefore, the approach that involves hurrying through information fails to address the emotional and cognitive needs of patients in distress.