What is an appropriate action for a nurse manager to take in resolving conflict between two nurses?

Meeting with each nurse individually to gather information is an appropriate action for a nurse manager to take in resolving conflict between two nurses because it allows for an unbiased understanding of the situation. Individual meetings provide a safe space for each nurse to express their perspectives, concerns, and feelings without the pressure of the other party present. This approach helps the manager to gather comprehensive insights about the conflict, including any underlying issues, personal grievances, or communication breakdowns that may have contributed to the disagreement.

By understanding both sides of the conflict in detail, the nurse manager can facilitate a more effective resolution. This method also demonstrates to the nurses that their views are valued and taken seriously, which can contribute to a more positive work environment. After gathering information from both parties, the manager can explore options for resolution such as mediation, team-building exercises, or even further training on communication skills, depending on the nature of the conflict.

Additionally, this approach contrasts with practices such as addressing the issue in a team meeting, which may not allow individuals to speak freely, ignoring the conflict, which could lead to escalation, or simply assigning different shifts, which does not address the root cause and may only serve as a temporary fix. By prioritizing individual conversations first, the nurse manager sets the stage