What should a nurse do when patients display anger or frustration?

When patients display anger or frustration, it is essential for a nurse to remain calm, listen actively, and validate their feelings while addressing their concerns. This approach is effective because it acknowledges the patient's emotions, which can help de-escalate a tense situation. By actively listening, the nurse shows that they care about the patient’s experience, making it more likely for the patient to feel heard and understood.

Validating feelings is crucial; when patients feel that their emotions are recognized, it can foster trust and open up lines of communication. Addressing concerns directly helps to resolve the issue that may be causing the anger or frustration, which can improve patient satisfaction and enhance the overall care experience.

This supportive and communicative approach aligns with the principles of therapeutic communication, which emphasizes empathy, respect, and professionalism in nursing practice. By doing so, the nurse not only promotes a positive interaction but also facilitates better health outcomes for the patient.