When resolving staff conflict regarding a unit policy, which strategy should a nurse use?

Demonstrating self-confidence is a crucial strategy when resolving staff conflict regarding a unit policy. Confidence helps in establishing authority and trustworthiness, which can facilitate open communication. When a nurse demonstrates self-confidence, it encourages team members to express their opinions and concerns freely, creating an environment where collaboration and resolution can occur.

Additionally, self-confidence can help lead discussions effectively, ensuring that all viewpoints are considered and addressed. It provides reassurance to the team that the nurse is capable of guiding them through the conflict resolution process. This approach can lead to a more constructive dialogue and ultimately a consensus that addresses the underlying issues related to the unit policy.

In contrast, showing indifference or avoiding direct discussion can leave problems unresolved, often exacerbating tensions among staff members. Encouraging competition among team members can create an adversarial atmosphere rather than promoting teamwork and cooperation, which are essential for effective conflict resolution.